Our policy lasts for 7 days from the date of receipt of the consignment due to the sensitive nature of the products. If 7 days have gone by since the product was delivered, a refund or exchange would not be acknowledged unless mentioned by the manufacturer.
To be eligible for a return, your item must carry a warranty, be unused and in the same condition that you received it. It must also be in the original packaging.
Please do not send your purchase back to the manufacturer.
The Dealer / Manufacturer warranty (if offered) only covers the defects in the item that may be discovered during the first seven days of receipt of the item, unless mentioned otherwise. The warranty doesn't include items broken or damaged due to mishandling by the buyer. Defective items must be reported within 7 days of receipt and should reach us within 15 days of receipt in the original packing with all the original parts/components/contents/accessories. Any damaged components will not be replaced. Returns delivery charges will be paid by buyer.
Any Repair or Replacement of Defective Parts will be charged to the Customer, If the fault is due to accident, misuse, negligence and willful Damage by the Customer. This Warranty Is Void If The Product Is Damaged After Delivery By An Accident ,Natural Calamities ,Mishandling, Failure to Follow Operational Instructions, Exposure to rain, water or heavy moisture laden conditions, Repaired By Unauthorized Persons, Storage near any heat source or indirect sunlight for an extended period of time, Improper Safe Keeping Or Other Acts Of God.
If the Warranty is Void for the above-mentioned reasons or for any other reason that the Robocraze representative feels so, the customer will not be entitled to a refund or replacement. In case of any dispute, Robocraze’s decision shall be final and binding, and In no case shall Robocraze, our partners, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
Once your return is received and inspected, we shall process the refund/notify you of rejection of your refund. In case of a refund, a credit will automatically be made via UPI/NEFT, within 10 days of approval.
Late or missing refunds: If you haven’t received a refund within 10 days, please check with your Credit/Debit Card Company or your Bank. There is often a processing time before a refund is made. In case you still are unsure about your refund, contact us at connect@robocraze.com.
Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. To return your product, you should mail your product to: #822, 9th Main, 1st C Cross, HRBR Layout, Banaswadi, HRBR Layout 1st Block, Subbaiahnapalya, Banaswadi, Bengaluru, Karnataka 560043. Contact: 080-4851-1516
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Hope you would have a pleasant shopping experience with us. You can always write to us at care@robocraze.com.